Invest in the Foundation

One service. Every client gets the full stack.

Every client gets the same level of protection, the same tools, and the same team behind them. Nothing essential is locked behind a higher tier because there are no tiers.

This is a deliberate choice. We run one stack, managed properly, because that is how your business gets consistent, reliable results. Not by us juggling 14 different platforms, but by doing one thing well.

Every Device, Locked Down and Looking After Itself

From £35 /month

per device

Every device monitored and managed centrally, Windows and Mac
Threats detected and contained 24/7/365, before your team even notices
Updates, patches, and firmware handled automatically so nothing falls behind
Devices hardened and encrypted from day one
Malicious websites and unsafe content blocked before they reach the browser
Failing hard drives caught early, before data is lost
USB storage blocked so data cannot walk out the door
No local admin rights, because if a user can install software, so can malware
Lost or stolen? Wiped remotely before it becomes a breach
New starters get a ready-to-go device via AutoPilot, no manual setup
Applications pushed to devices silently, no one has to install anything
Locked out of an encrypted device? BitLocker keys stored and recoverable
Every device provably compliant, so you can satisfy auditors and insurers

Your Team, Fully Supported and Protected

From £45 /month

per user

Unlimited support via portal, email, or phone so your team is never stuck*
Critical issues responded to within 1 hour, high priority within 2
Compromised accounts detected and locked down 24/7/365
All Microsoft 365 data backed up and recoverable if something goes wrong
Dangerous emails caught before they reach your team's inbox
Your team can self-serve quarantine releases for routine filtering. Anything flagged as malware, phishing, or a banned attachment goes through us first
Your team trained to spot phishing, with simulated attacks to keep them sharp
New starters set up, leavers locked out, no loose ends
Password resets, MFA issues, and account lockouts resolved without waiting
Shared mailboxes, distribution groups, and security groups managed for you
Travelling staff whitelisted so they can sign in without triggering security blocks
Unused licences recovered when people leave, so you are not paying for ghost accounts
When someone leaves, their files and emails are preserved for as long as you need, not deleted with the account

The Rest of the Foundation

Everything else that comes as standard, because none of this should be optional.

Microsoft 365 locked down properly from the start

Only the right people can access the right things, from the right places

Problems in Microsoft 365 flagged before your team reports them

Teams, SharePoint, and groups kept organised, not left to sprawl

Your branding on sign-in screens so it looks and feels like yours

Consistent email signatures across the business, managed centrally

Printers that just work, deployed automatically based on location

Scanning goes straight to email securely, no personal accounts involved

Domain and DNS managed so you never have to think about it

Staff trained on GDPR, PCI-DSS, and anti-bribery so you stay compliant

Company policies distributed, tracked, and acknowledged by staff

Hardware issues diagnosed remotely, warranty claims handled for you

Full visibility of every asset, who has what, and what state it is in

Regular strategy sessions to make sure your IT is moving with your business

Our Pain Points Platform, built in-house, so your team can surface the inefficiencies costing you money

Not everyone needs the full package

Mobile-only workers and service accounts are covered at reduced rates. You only pay for what each person actually needs.

No hidden margin on Microsoft licensing

Your Microsoft 365 licences are billed at list price under their own agreement. We do not mark them up.

Scale up for the season, scale back when it ends

Core staff on annual subscriptions for the best rate. Seasonal staff on monthly so you are not paying for people who are not there.

Your bill reflects your business, not a fixed quote

Add people or devices, it goes up. Remove them, it comes down. A minimum commitment applies, but beyond that you only pay for what you are using.

One invoice, collected automatically

Invoiced on the 1st, collected by Direct Debit. Nothing to chase, nothing to remember.

Use as much support as you need

Subject to fair usage, but most clients never come close. The goal is that your team always feels comfortable picking up the phone.

Specialist apps? We will scope that in

If your team relies on line-of-business apps that need hands-on support, pricing adjusts to reflect that. We scope this during discovery so there are no surprises.

Something breaks at 10pm? We are there

After-hours emergency support is available when you need it, billed separately. Core support hours are Mon–Fri, 9am–5:30pm.

Where the managed service ends

We are upfront about boundaries so you always know what to expect.
Here are the most common things that sit outside the core service.

Hardware (we source it, ship it, and support the setup remotely, but you pay for the equipment and will need someone onsite to plug it in)

Projects that change the status quo (scoped and quoted separately so you always know the cost upfront)

Onsite visits (rarely needed, but charged for time, travel, and expenses when they are)

Networking, Wi-Fi, internet connections, structured cabling

CCTV, access control, telephony

Line-of-business apps without their own vendor support (we can scope these in if needed)

Devices running unsupported operating systems (we will help you plan replacements)

Cyber breach investigation and recovery (handled through your cyber insurance, but we will be right alongside you)

Home networks and personal devices

What counts as a project? Anything that moves your business forward rather than keeping things running. Rolling out new software, migrating data between platforms, restructuring after a merger, or setting up a new office. We scope and quote these separately so you always know the cost before we start.

Ready when you are

Not every business needs these on day one. But when you do, they slot straight into your managed environment with zero friction.

No More Sticky Notes

Most of your team will sign in with Microsoft 365 and single sign-on. For the systems that are not covered by SSO, a managed password vault keeps your team secure and passwords off Post-its.

Infrastructure Without the Server Room

Cloud servers, virtual desktops, or hybrid setups. Your Azure environment managed alongside everything else, so there is one team looking after it all.

Ditch the Desk Phone

Your team already lives in Teams. Replace your traditional phone system with Teams calling and let them make and receive calls from anywhere, on any device.

Where the Extraordinary Outcomes Happen

The managed service keeps things running. These are the projects that move your business forward.

Turn Friction Into Competitive Advantage

Custom tools, workflow automation, and AI built around how your business actually works. Pain Points tells us where the friction is. We build what fixes it.

See Your Business Clearly

Your data is probably scattered across spreadsheets, systems, and inboxes. We bring it together in Microsoft Fabric so you can make decisions based on what is actually happening, not what someone thinks is happening.

A partnership, not a contract

This works both ways. Here's what we each commit to.

Our commitment to you

The same people, every time. No call centres, no strangers.

When something is urgent, we respond within the hour. High priority within two

Your devices and identities monitored for threats around the clock, even when nobody is in the office

Problems caught and fixed before your team even notices them

Every person on your team introduced to us individually, so they know exactly who to call

Your team trained to spot threats and tested regularly so they stay sharp

Regular strategy sessions so your technology keeps pace with where your business is heading

We flag inefficiencies we spot while supporting your team, not just the things you ask about

Honest advice, even when it's not what you want to hear

We'll always tell you before we charge for anything outside scope

Full transparency on what we've done, what's changed, and what's coming

Your commitment to us

These help us deliver the best possible service for you.

Every team member uses their own Microsoft 365 account, secured with MFA

Don't share accounts, passwords, or MFA codes

Devices meet our recommended minimum standards

Complete cyber awareness training when assigned

Nominate a primary IT contact for your business. Some requests need authorisation (new accounts, access changes, offboarding). Day-to-day decisions can be delegated to whoever makes sense.

Tell us about starters and leavers before their first or last day

Let us know before making changes that affect IT (new software, office moves, provider switches)

Authorise us with your third-party providers (ISP, domain host, etc.)

Log critical and high priority issues by phone

Maintain an active Direct Debit

From first conversation to fully managed

No rushed sales process. We take the time to understand where you are before we propose where you could be.

We have a chat

A straightforward conversation about your business, your team, and what's not working. No pitch deck, no pressure.

We discover where you are

We review your current setup. What's working, what's not, where the risks are, and what needs to change. You get a clear picture of your current state, not just a quote.

We show you what it'll look like

A clear proposal showing exactly what your managed environment will look like once onboarded. What changes, what stays, what it costs. No ambiguity.

You sign up

We invest heavily upfront in onboarding and securing your environment. A 12-month commitment ensures we can deliver that properly. It renews for another 12 months unless you tell us otherwise.

We onboard your team

We connect to your Microsoft 365, deploy our management and security tools, harden every device, and onboard every user one-to-one. Security, backups, SOC monitoring, and cyber training all go live.

A one-off onboarding fee applies. This is quoted during discovery and depends on your current setup, team size, and the work needed to get you to a fully managed state.

You stop thinking about IT

Your team calls us, not you. Issues get resolved. Devices stay patched and secure. You focus on the business.

Your business keeps getting better

Pain Points surfaces the hidden inefficiencies your team lives with every day. We're here when you're ready to act on them. Process redesign, automation, AI. The managed service keeps things running. This is how we help you move forward.