Pain Points Platform
Every business has hidden inefficiencies that cost thousands each year. Your staff know exactly where they are. They just need a way to tell you.
We built this platform because no tool like it existed. Designed, developed, and run by our team, exclusively for our managed service clients.
Your team wastes hours every week on repetitive tasks, broken processes, and manual workarounds. Most of it goes unreported because there's nowhere to report it.
Staff spend 30 minutes a day on a workaround? That's over 130 hours a year, per person. Multiply that across your team and the numbers are staggering.
Your team knows what's broken. But without a structured way to report it, the same complaints echo in corridors and never reach decision-makers.
Without data, you can't tell a minor grumble from a £50,000 problem. Pain Points gives you the numbers to make informed decisions.
It started with a 10-minute conversation on a Monday morning. A client mentioned three things their team had been putting up with for months. We did the maths. Those three problems were costing over £50,000 a year.
There was no tool that let a team surface these problems, calculate what they cost, and prioritise which ones to fix first. So we built one.
Pain Points is not a resold product or a white-label platform. It is our software, built by our team, and every managed service client gets access to it as part of their service.
Read the full storyFrom frustration to resolution in five clear steps. The platform does the maths so you can make the decisions.
Staff submit pain points describing what's wrong, how often it happens, and how long it takes each time.
The platform calculates a baseline annual cost automatically. Colleagues who share the same pain point click "I have this too" and the cost scales up.
During discovery, accurate costs are determined based on the affected team members and their actual salaries.
See exactly which problems cost the most, affect the most people, and have the biggest business impact.
Pain points move through a clear lifecycle: Backlog → Discovery → Scoping → Approved → In Progress → Completed. When a problem gets solved, the team celebrates.
Reporting pain points shouldn't feel like a chore. The platform is built to keep people engaged and leadership informed.
The platform calculates what each pain point costs the business annually. When colleagues confirm they have the same problem, the cost scales up automatically.
Points, badges, leaderboards, streaks, and real physical rewards. Borrowed from the best consumer apps because the psychology works. People genuinely want to use it.
Staff can propose fixes and vote on them. The best ideas surface naturally. Leadership accepts or rejects directly in the platform.
Every pain point moves from Backlog through to Completed. Leadership manages the entire journey with full visibility at every stage.
Each customer gets their own organisation. Staff log in with their existing Microsoft 365 credentials. No new passwords, no new accounts.
For the sensitive issues people won't put their name to. Hidden from colleagues, visible to administrators. They still get captured.
Introducing a new platform to your team is half the battle. We provide a professionally crafted launch email for your CEO to send, explaining what Pain Points is, why it matters, and exactly what the team is being asked to do.
Personalised to your business, ready to send from day one.
Read the story behind Pain Points
Ready to uncover what's costing your business? Pick a time that works for you.