And yes, that really is my daughter diving with tiger sharks.
Why would I take my 12 year old daughter diving with apex predators 10-16 feet in length, 300-650kg in weight? Sharks bigger than me, bigger than her? At times, 6 of them, circling us.
Because I want her to grow up understanding that exceptional experiences require investment!
Not just money - though yes, that too. But investment of time, effort, discipline, planning, training. The right equipment. The right team. Doing it properly.
You don't just rock up, jump in and hope for the best. You'll likely die!
You invest in certifications. Advanced training. You invest in quality equipment. You invest in experienced professionals who've done it hundreds of times. You invest in planning every variable. You follow the plan and always, ALWAYS have your eye on the ball (or sharks in this case).
And then? You get an experience most people only dream about - a true memory that lasts a lifetime and stories that result in "WOW!"
Your IT infrastructure is no different.
Great IT experiences - where everything just works, where you scale effortlessly, where security is invisible, where your team is productive - those don't come from looking for the cheapest option.
They come from investment. The right tools. The right team. The right approach. Doing it properly.
And when you invest properly? You get IT that most businesses only dream about.
Click each to see how the skills and disciplines directly translate
Every dive planned in detail. Equipment checked twice. Emergency procedures mapped.
Every deployment planned in detail. Systems tested thoroughly. Disaster recovery mapped.
Assess water conditions, shark behavior, weather before every dive.
Assess security threats, vulnerabilities, attack vectors before every change.
If conditions aren't safe or people are not 100% comfortable, we don't dive. Period.
If security isn't right, or people aren't confident, we say no. No shortcuts, no winging it. Period.
Panic underwater gets people killed. Follow procedure, stay focused.
Panic during incidents makes it worse. Follow process, stay focused.
Always monitoring the environment, equipment, and being aware where the things with razor sharp teeth are, especially in proximity to her!
Always monitoring systems, threats, and the business in our care.
Using quality fit-for-purpose equipment from reputable manufacturers. Every piece tested before descent. One failure can be fatal.
Using business-grade, suitably spec'd desktops and laptops from manufacturers such as Dell, HP and Lenovo - not underpowered, cheap, unknown brands off eBay!
You don't just rock up, grab a cylinder and jump in with tiger sharks! My daughter passed her PADI Open Water at 10, and was required to complete her Advanced Open Water, her Enriched Air Nitrox to do these dives and had to understand and adhere to a strict dive plan (and parental instructions).
Our team are always learning, always training, always testing and and have decades of experience building enterprise systems. We don't just "pick up" IT management.
Diving with professionals who I trust, who know what they're doing and have done the dive countless times, and have zero-tolerance for those putting the lives of others in jeopardy.
Working with engineers who've built systems for decades, who live and breath your environment, who run your IT as if it was our own and act as if they are part of your team.
Now you've gained some insight into what makes me tick, let's talk about investing in IT you'll actually be proud of.
Gary, Let's Talk About My IT InvestmentThis will put your business in the same difficult position as others we've had to rescue, or worse!
They didn't prioritise a strong cyber security posture for their business and they got hacked, or a team member fell for a phishing scam and the business lost money.
They came to the realisation that their existing IT partner lacked the understanding of how to secure and manage things properly and their IT is now a massive liability!
The business owner finally came to the conclusion that they are probably not the best person to be managing their IT and their time is better spent on driving growth!
They scaled to 100+ devices and team members, without any security, structure, processes or standards and now it's a spider's web where nobody knows what's what.
Right-sizing a business after one of these crisis events is time-consuming and costly.
Unpicking years of accumulated technical debt, poor decisions, and undocumented chaos takes significantly more effort than building it properly from the start.
It's better for your profit, your reputation and your wellbeing to get us involved early.
Before the hack. Before the reputational damage.Before the mess becomes unmanageable. Before your IT becomes the thing holding your business back.
I'm Ready To Talk, Before We Need To Be RescuedWe're not here to serve everybody. That's deliberate!
We're hyper-focused on Microsoft 365 because that's how you become genuinely expert at something - not by trying to support every platform under the sun.
So who would be a good fit and who wouldn't be?
Committed to Microsoft 365 (or ready to be)
IT downtime directly impacts your revenue
You see IT as a business enabler and strategic investment, not just a cost center to minimize
You need zero-surprise infrastructure
Security breaches terrify you (as they should)
You want to scale without IT becoming the bottleneck
10+ users who need enterprise-grade IT
You value deep expertise over jack-of-all-trades
You want us to lead your IT, are ready to listen to our expertise and implement our recommendations
"That's how we've always done it" is your IT strategy
You're looking for the lowest bid
Break-fix support is fine with you
You think your business is fine with just a bunch of £399 generic laptops and free anti-virus
Security theatre > actual security
You're heavily invested in Google Workspace, AWS, or legacy on-prem
You want your team to have free reign to do whatever they like, use whatever software they want or share your data with whoever they choose
You want us to build you a website and run your Google Analytics and social media - you need an creative/marketing agency for that (we can't recommend one)
You only care about fixing problems after they happen
At this point, most Managed Service Providers will present their 3 levels of support packages:
These will come in at 3 different prices and the psychology behind this is to push most people towards the middle tier.
Basic support package
Mid-tier support package
Premium support package
You're only on our Silver Package; if you were on the Gold Package, we would have protected you from that!"
Be honest with yourself. If you heard that after suffering a cyber attack or breach, you'd be furious!
Having different packages means something is being left out.
We don't have different support packages. We have a single package.
A single, all inclusive package, designed to give you a strong cyber security posture, efficient and predicable IT as well as clarity and confidence for you, your team and any other stakeholders in your business.
Everybody get's the same level of support and treatment and our team get to deliver faster support to you because they're not having to work out what package you're on first to decide if we can help you or not.
Not by upsell. From identity & device management to tenant hardening, from web security and email security, to cyber training and backup - it's built into everything we do.
Your IT infrastructure grows with you. New users onboarded smoothly. Devices configured consistently. Security standards applied uniformly. Scale from 10 to 300+ users without adding complexity or chaos.
No per-ticket or hourly charges. Your team can reach out whenever they need help without worrying about costs. When support is truly unlimited, people actually ask for help before small problems become big ones.
Complete management of your Microsoft 365 estate: devices, data, identity, and security. Standardised, automated, and always current.
Devices that never fall behind. Fully managed, always secure, consistently configured. Windows, Mac, iOS, Android.
Continuous monitoring and threat hunting across all endpoints and your Microsoft 365 environment. When suspicious activity is detected on devices or identities, we're alerted immediately so we can investigate and respond fast.
Business-aligned IT strategy and leadership. We drive IT forward, not hold it back. Technology that enables growth.
We handle all your Microsoft 365 licensing - from selecting the right licenses to ongoing management. Billing comes through us, giving you one clear invoice and a single point of contact for everything Microsoft 365.
We source and supply business-grade hardware through enterprise distribution channels. Get the right equipment at competitive prices, delivered ready to deploy and fully managed from day one.
Most Managed Service Providers came from a break-fix support type arrangement and whilst many now offer "all you can eat" support packages, they still measure success the same way they always have.
"We solved 2,000 tickets for you this period!"
That's not success.
That's failure disguised as value.
"You've had zero issues this period."
That's real success.
Everything working flawlessly.
We're most profitable when you have zero issues. Not by fixing more problems, but by preventing them entirely.
That's complete alignment of incentives.
The foundation that drives everything we do
Not by upsell. Security is built in, always.
Not partial responsibility. We own it, end to end.
We solve problems before they impact your business.
We integrate seamlessly with your business, acting as part of your team, not an external vendor.
All day-to-day IT operations, maintenance, and support are bundled in. Projects and strategic changes are quoted separately - as they should be.
When IT works, it's invisible. You shouldn't notice it exists.
With the majority of our customers in the South West, it's just as well we've never had to make a site visit for a technology issue.
67%
19%
7%
7%
We also support countless remote workers across England, Wales, and Scotland
That's what properly managed IT looks like.
Ready to transform your IT infrastructure? Contact us today!
01233 515030
hello@grenadiercomputing.co.uk
Ashford, Kent, UK